Notre offre > Formations > Emotional intelligence
Durée
2 days
Public
If you want to learn how to apply it both to your work and personal relationships, then this is a chance to learn and practise it in a friendly and open environment.
Objectif
Programme
What is Emotional Intelligence? – The Four Pillars of Emotional Intelligence
• Feeling and assessing emotions
• History of Emotional Intelligence
• Multiple Intelligences
• Physiology of the brain (top and bottom parts)
Pillar One – Self-Awareness
• Learning the difference between top brain/bottom brain systems
• Recognising your emotional triggers
• Understanding your motivations and drivers
• Assessing your values and how you live them
Pillar Two – Self-Management
• Gaining an overview of EI
• Understanding your reactions under stress and conflict
• Recognising you at your very best
• Learning what holds you back
• Choosing your attitude
Pillar Three – Social Awareness
• Building rapport with a broad range of people
• Reading and interpreting non-verbal language
• Using more effective questioning and listening
• Recognising facial expressions
Pillar Four – Social Management
• Understanding different behavioural styles of individuals
• Learning others’ motivations, triggers and reactions
• Understanding and being more adaptable to different perspectives
• Recognising diversity and differences
• Having more effective conversations
• Coaching for better conversations
Action Planning – Putting It All Together
• Developing your action plan to support how you want to use your learning
Méthodes pédagogiques
The course is highly interactive – with exercises and assessments to understand ourselves more thoroughly as well as time to put learning points into practice in a safe and supportive environment.
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Durée
2 days
Public
If you want to learn how to apply it both to your work and personal relationships, then this is a chance to learn and practise it in a friendly and open environment.
Objectif