Notre offre > Formations > Develop sales performance by phone
Durée
2 days
Public
Sales, technical sales, sedentary sales, telemarketers, telemarketers
Objectif
Programme
What do we want from the call?
- The importance of preparation for yourself, your product and your client!
- Identifying the most to gain and the least acceptable
- Developing ways of measuring call success.
Getting past the blockers
- Who are they?
- Why do they do what they do?
- Developing an empathy, working in cooperation not confrontation
- Examples of techniques that work
Justifying your request
- Presenting benefits correctly
- Avoiding the feature dump syndrome
- Focusing on the customer not the product
- Developing a conversational style
Talking the right way
- Demonstrating confidence
- Not lecturing
- Pacing and using silence correctly
- Listening deeply and using relevant questions to create involvement
- Making the call a pleasure – for all involved!
Méthodes pédagogiques
This program will demonstrate the idea of selling the first appointment. It shows you how to plan, include benefits, and deal with knock backs but with scope to return later, and how to make the most of every contact.
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Durée
2 days
Public
Sales, technical sales, sedentary sales, telemarketers, telemarketers
Objectif