Notre offre > Formations > Relational efficiency
Durée
2 days
Public
Anyone wishing to optimize his relational skills to develop constructive and serene exchanges in his professional activity
Objectif
Programme
Effective Communication
- Identifying and using different communication styles
- Barriers to effective communication
- Understanding the other person’s perspective
The Impact of Poor Questioning and Listening
- Creating confusion and misunderstanding
- Losing new ideas and stifling creativity
- Causing frustration and demotivation
Good Listening Skills
- Improving your concentration when listening
- Learning how to listen for feelings
- Demonstrating appreciation of the other person’s point of view
Good Questioning Skills
- Understanding when and how to ask a question
- Taking the time to question rather than answer
- Using probing techniques to gather information
Putting it into Practice
- Communicating with confidence
- What others say may not be what you hear
- Creating a personal action plan to communicate more effectively
Méthodes pédagogiques
This is an interactive course which focuses on how to apply questioning and listening techniques to communicate with greater effect in the workplace.
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Durée
2 days
Public
Anyone wishing to optimize his relational skills to develop constructive and serene exchanges in his professional activity
Objectif