Notre offre > Formations > Managing conflict
Durée
2 days
Public
Anyone wishing to learn how to deal with conflict in the workplace.
Objectif
Programme
Raise your awareness of conflict :
- Why is conflict on the increase?
- Identifying the four most common sources and levels of conflict
- Explore the belief/behaviour cycle that can underpin conflict
Understanding conflict situations :
- Master your own emotions in a conflict situation
- How to analyse the conflict so it is clear and easy to understand
- Emphasise what you agree on and what you do not agree on
The power of open and honest communications when conflict arises :
- The key interpersonal skills for resolving conflict
- Listen without judgment and ask focused questions
- Simple ideas for resolving conflict
- Understand the impact of body language
Techniques and tactics for managing conflict :
- Employ a systematic approach to solve conflicts
- The five key conflict handling strategies
- Follow a positive strategy for conflict resolution
- Emphasise a win/win strategy
How to manage conflict escalation :
- The impact of aggressive behaviour
- Dealing with aggressive and negative behaviour
- Responding to personal criticism and entrenched behaviour
- Non-threatening ways to highlight the consequences of escalation
Méthodes pédagogiques
This conflict resolution training will help you recognise, manage and resolve conflict in the workplace.
Ces formations pourraient vous intéresser
Durée
2 days
Public
Anyone wishing to learn how to deal with conflict in the workplace.
Objectif