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Durée

2 days

Public

Anyone wishing to optimize his relational skills to develop constructive and serene exchanges in his professional activity

Objectif

  • Communicate more effectively.
  • Gain new information through effective questioning techniques.
  • Actively listen for feelings as well as meaning.
  • Use techniques to check and build the understanding of others.
  • Increase your confidence when communicating face-to-face.

Programme

 Effective Communication

  • Identifying and using different communication styles
  • Barriers to effective communication
  • Understanding the other person’s perspective

The Impact of Poor Questioning and Listening

  • Creating confusion and misunderstanding
  • Losing new ideas and stifling creativity
  • Causing frustration and demotivation

Good Listening Skills

  • Improving your concentration when listening
  • Learning how to listen for feelings
  • Demonstrating appreciation of the other person’s point of view

Good Questioning Skills

  • Understanding when and how to ask a question
  • Taking the time to question rather than answer
  • Using probing techniques to gather information

Putting it into Practice

  • Communicating with confidence
  • What others say may not be what you hear
  • Creating a personal action plan to communicate more effectively

Méthodes pédagogiques

This is an interactive course which focuses on how to apply questioning and listening techniques to communicate with greater effect in the workplace.

Ces formations pourraient vous intéresser

Durée

2 days

Public

Anyone wishing to optimize his relational skills to develop constructive and serene exchanges in his professional activity

Objectif

  • Communicate more effectively.
  • Gain new information through effective questioning techniques.
  • Actively listen for feelings as well as meaning.
  • Use techniques to check and build the understanding of others.
  • Increase your confidence when communicating face-to-face.

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